Terms & Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. WHEN YOU ACCESS, BROWSE AND/OR USE THIS WEBSITE (INCLUDING THE ORDERING OF PRODUCTS THROUGH THIS WEBSITE) YOU ARE AGREEING TO BE BOUND BY ALL OF THE TERMS & CONDITIONS STATED BELOW.

NOTE: AS MORE FULLY EXPLAINED BELOW, NILSPRINT N.V. RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT PRIOR NOTICE. YOUR CONTINUED USE OF THIS SITE IS AND SHALL BE DEEMED TO BE YOUR AGREEMENT TO BE BOUND BY ANY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

1. GENERAL

These terms and conditions apply to all offers, assignments and agreements of NILSPRINT N.V. By placing an assignment or order, the client accepts these terms and conditions. 

1. All prices quoted by us in circulars, folders and by telephone or e-mail are without obligation.
   
   
2. Prices and conditions, both verbally and in writing, apply 7 days after the quotation date. 
   
   
3. All orders, even if made by intermediaries, only bind us after written confirmation from us.
   
   
4. We have the right to correct mistakes by demonstrating that the prices stated in the quotation or offer deviate significantly from the prices we normally charge our client.

2. QUOTE

The customer has the right to correct mistakes by demonstrating that the prices stated in the quotation or offer deviate significantly from the prices that we normally charge our client.

3. DELIVERY

– Delivery times have been determined to the best of our knowledge and will be observed as much as possible, but are not binding. If more than 14 days are exceeded, the client will be contacted. Excessive exceeding can be regarded as grounds for dissolution of the agreement, on the understanding that the client will give NILSPRINT N.V. a notice of default by registered letter. Legal intervention is not required for this. Goods travel at the risk of NILSPRINT N.V.

4. PRICES AND PAYMENTS

– Prices include sales tax.

– If goods are stored for the benefit of the client, this is done at his expense and risk.

– Extra costs for urgent care are at the expense of the customer.

– Prices quoted by us and accepted by the client for each quotation are binding for both parties, subject to Article 1d.

– Payment is as agreed, within 14 days of the invoice date. The client cannot exercise any right to set-off or suspend.

– NILSPRINT N.V. may at all times ask the client for security or require partial payment in advance for orders. A down payment of 50-80% of the amount sacrificed applies when the assignment is given (approval).

– In the event of late payment, the client will be in default, without any reminder, and will owe 1.5% interest per month, or part thereof, after the 15th day after the invoice date.

– NILSPRINT N.V. hands over an unpaid invoice for collection, all internal and extrajudicial costs incurred, explicitly including costs for legal assistance, will be borne by the client.

5. OWNERSHIP

Delivered goods that have not been paid in full, remain the property of NILSPRINT N.V. The client may under no circumstances alienate, encumber or make them available to third parties under any name. We have the right to take back these goods if not paid within 60 days of the invoice date. This does not release the client from the obligation to pay damages and loss of profit.

6. ORDER CANCELLATION

A print order or job can be canceled at any time prior to it being assigned a Job Status. If you cancel an order prior to it being assigned a Job Status, a NILSPRINT N.V. Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refund to be credited to your account). A print order cannot be canceled and no refund will be given once it has a Job Status. No refunds are issued for Logo and Graphic design services.

7. COLOR QUALITY

NILSPRINT N.V. guarantees that its prints will meet RGB industry standards. We cannot guarantee “match-print” color fidelity and cannot prevent slight color shift throughout an order. Because we cannot control the color reproduction of a customer’s computer monitor, we cannot guarantee that the actual print color will precisely match any preview as it appears on your monitor. NILSPRINT N.V. is not responsible for any color shift in converted photographs (CMYK images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output. Please note that the application of UV coating may have an effect upon or change the appearance of printed colors. NILSPRINT N.V. is not liable for the final color appearance of a UV coated product.

8. UPLOAD CONTENT REQUITEMENTS

We strongly recommend that content uploaded to NILSPRINT N.V. for print fulfillment is:

At a minimum of 300 DPI at 1:1 ratio (or 100%). Content that does not meet this standard may experience print or images that are fuzzy, pixilated or otherwise distorted for which NILSPRINT N.V. does not accept any responsibility. We reserve the right to reject content that does not meet this standard, but we do not assume any obligation to verify that the content meets this criterion.

Designed in RGB and uploaded to NILSPRINT N.V. in RGB with no embedded color profile. (You may upload in CMYK or some other standard if you choose, however, the color will be converted and NILSPRINT N.V. is not responsible for any inaccuracy or color shift that occurs as a result of the conversion).

9. RISK

Goods are at the risk of NILSPRINT N.V. until the moment that they have been placed in the actual disposal of the client or third parties designated by the client.

10. CUSTOMER PROVIDED CONTENT 

For certain product and service offerings you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages or other materials (collectively, “Customer Content”) to NILSPRINT N.V. for inclusion in print products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to NILSPRINT N.V. you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold NILSPRINT N.V. and its officers, directors, employees, shareholders agent and affiliates, harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney’s fees incurred by NILSPRINT N.V. in defending against such suit, demand or claim.

NILSPRINT N.V. does not maintain Customer Content indefinitely. Customer Content send to us with an associated order will be kept on file for a minimum period of up to thirty (30) days. At the end of that time it may be deleted and irretrievable.

You agree that you will not send, upload, post or otherwise transmit to NILSPRINT N.V. any Customer Content that contains material that: (i) is unlawful, threatening, abusive, defamatory, and/or obscene; (ii) which invades another person’s privacy; (iii) which would further the commission or concealment of a crime; (iv) advocates or urges treason, insurrection, sedition; (v) is not lawfully yours to transmit; (vi) is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity; (vii) contains software viruses, trojans, malware, or other harmful or malicious computer code, or that in any other way would way interfere with or disrupt the services and/or production of NILSPRINT N.V. and/or or any servers or networks connected to or used in connection with the delivery of such service and production.

You acknowledge that NILSPRINT N.V. does not pre-screen Customer Content, but that NILSPRINT N.V. reserves the right to do so at any time and that NILSPRINT N.V. and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Customer Content and/or to refuse to fulfill a print job or order that violates these Site Terms or that may otherwise be objectionable. You further acknowledge and agree that NILSPRINT N.V. may preserve Customer Content and may also disclose Customer Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Site Terms; (c) respond to claims that the Customer Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of NILSPRINT N.V., its employees, users and the public in general.

Regardless of the upload of Customer Content to this Website, and/or the inclusion of Customer Content into any product or service offered through this Website, NILSPRINT N.V., retains all of its rights in and to all Site Content on this Website, whether created by, for or on behalf of NILSPRINT N.V.

11. ORDER APPROVAL / PROOFING

NILSPRINT N.V. has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a NILSPRINT N.V. customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that NILSPRINT N.V. will review any other order you place. Orders are printed in their “as submitted” form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. NILSPRINT N.V. does not make any changes on customer files without notification via email of changes that may be made to ensure that files are properly formatted for print. All such changes will result in new proofs being provided for your approval. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. NILSPRINT N.V. will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.

NILSPRINT N.V. does not provide physical proof of any order. Electronic proofs are provided to our customers as part of the order process. Once your files are uploaded to our site, you will automatically be presented with the preflighted proof. It is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc), accept, reject or make any changes suggested to your artwork.

Your job will not be processed or deemed production ready until you have approved the proof. To review electronic proofs you must login to your account and click on “Pending Proofs”. Please review the proofs carefully (including content, phone, email, spelling, etc). If approved, we will assume your files are print ready and no further changes will be made. If proof is rejected, you will be notified to upload new files.

12. CHANGES

– Changes to the original order of the customer of whatever nature, which are stated by the customer and cause higher costs than could be expected at the quotation, will be charged to the customer extra. Statement of changes must be communicated in writing. In case of a verbal or telephone assignment, the risk for the implementation of the change (s) is at the expense of the client.

– Exceeding the agreed delivery times due to later changes of the client are at the client’s risk.

13 COPYRIGHT

– By giving an assignment, the client declares that no copyright or industrial property right of third parties is being infringed and he indemnifies Nilsprint N.V. in and out of court against all consequences, both financial and other, arising from the assignment.

– The copyright and all other rights of intellectual or industrial property on designs, working drawings, test assignments, documentation, etc. that are delivered or made available to the client by NILSPRINT N.V. rest exclusively with NILSPRINT N.V. Reproduction or use thereof is only possible after express written permission from NILSPRINT N.V.

– Production resources such as negatives, positives, working drawings, films, digital data carriers, etc. remain the property of NILSPRINT N.V., unless these have been provided by the client. We are not obliged to keep them, unless otherwise agreed in writing. The storage can be charged.

14. PROMOTIONS, SPECIAL OFFERS AND DISCOUNT COUPONS

From time to time NILSPRINT N.V. may offer promotions and special offers identified by a Coupon Code. Each Coupon Code will have different requirements and rewards. Typically, you will receive a Coupon or an email that contains the Coupon Code. If you receive a Coupon or email that contains a Coupon Code, please read it carefully — all requirements stated in the Coupon or email must be met in order to receive or take advantage of the promotion or special offer. Unless otherwise stated all Coupon Codes are limited to one-time use and are limited to current NILSPRINT N.V. account holders in good standing.

Promotions and special offers may be limited to certain account holders.

To take advantage of a promotion or special offer, enter the Coupon Code in the applicable field when placing an order. Not all products are eligible for promotions and special offers. If a Coupon Code does not function when entered, it means the product at issue does not qualify for the promotion or special offer; this determination is final.

A Coupon Code may not be combined with any other promotion, special offer, discount or reward offered by NILSPRINT N.V. If you enter a Coupon Code or take advantage of a promotion, special offer, discount or reward, you will not be able to enter another Coupon Code or take advantage of any other promotion, special offer, discount or reward.

Coupon Codes only apply to products ordered through NILSPRINT N.V. website; they may not be used in conjunction with the purchase of products sold by or under the brands of third parties (including, NILSPRINT N.V. affiliates and/or websites linked to any existing NILSPRINT N.V. website).

Coupon Codes cannot be used to pay for taxes, shipping and handling or other charges. If the promotion or special offer has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount.

If a promotion or special offer is for a defined amount (e.g. $10.00 off) and applies to a multiple- item order (e.g., multiple sets of business cards), it will be allocated to each eligible item based on the proportion of the item’s value to the total value of all eligible items, excluding shipping and handling, taxes and other charges. Certain items may not be eligible for the promotion and will not be included in the calculation.

Promotions and special offers are only valid for a limited time. They will expire on the date or within the timeframe specified in the offer. If no date or time frame is specified, a promotion or special offer is valid until the end of the month in which the Coupon Code is first eligible for use.

Coupon Codes (and the Coupons or emails that contain them) are not for resale, have no independent cash value, are not redeemable for cash, and will not be replaced if lost, stolen or deleted.

Coupon Codes will not be retroactively applied against orders already placed with NILSPRINT N.V.

If a Coupon Code is used and the entire order is cancelled or rejected, or if you return all items in the order then, subject to the terms of our Returns/Refund/Reprint Policy, you will be refunded only the actual amount paid. The coupon code will no longer be valid.

If only part of your order is cancelled or rejected, or if you return only some of the items in your order, then subject to the terms of our Returns/Refund/Reprint Policy, the relevant discount or promotion will be applied to the item(s) that are kept. The foregoing notwithstanding, under no circumstances will a promotion or special offer of any kind be applied to create a credit balance. If the balance of a partially canceled, rejected or returned order is less than the value of the promotion or special offer, the promotion or special offer will be applied to the outstanding balance (not including shipping and handling, taxes and other charges). The balance of the promotion or special offer is void, and the Coupon Code will no longer be valid.

NILSPRINT N.V. reserves the right to discontinue a promotion or special offer or coupon at any time and with immediate effect.

15. PROOF OF OTHER TESTS

1. The client does not receive any proof and is responsible for the delivery of reliable and correct print files.
   
   
2. The supplier is not liable for deviations, errors and defects that have gone unnoticed in digital files supplied by the client.
   
   
3. Each proof produced at the request of the client will be charged in addition to the agreed price, unless it has been explicitly agreed that the costs of these proofs are included in the price.

16. DEVIATIONS

– Color deviations are no reason for rejection of the order.

– Projection may differ from the actual result.

– If a specified font is not available, it can be replaced by a similar one.

– When processing special materials and semi-finished products, NILSPRINT N.V. cannot take responsibility for the durability, adhesion, wear resistance and similar properties of these materials. Responsibility for this is also always excluded with materials and semi-finished products supplied by the client. With desktop printing, this also applies to light and color fastness.

– For some goods we have the right to deliver 10% more or less than ordered. This only applies when this has been confirmed in writing to the client. More or less quantities are calculated at the unit price.

– Embroidery is manual work, take that into account.

17. DAMAGES, LIABILITY AND WARRANTY

– NILSPRINT N.V. is only liable for attributable shortcomings in the fulfillment of agreements that fall under the General Terms and Conditions for replacement compensation by either renewed delivery of good products or a monetary compensation that does not exceed the invoice value. Any liability for any other form of damage, such as additional damage, consequential damage or damage due to lost profit, is excluded.

– Insofar as obligations are imposed on us in the previous paragraph, we do not have to fulfill them until our other party has paid the amount owed to us by him, including what he owes us from other agreements.

– In the event of an unlawful act on the part of NILSPRINT N.V., its employees or third parties for which NILSPRINT N.V. can be held legally liable, we are only liable for compensation for damage through death or physical injury and for other damage, the latter insofar as caused by intent or gross negligence. A condition for the existence of any right to compensation is always that the client has reported this to us in writing as soon as possible after the damage has arisen, but no later than 14 days after the damage has been established.

– For goods delivered but not produced by us, a warranty is only given as provided and complied with by a supplier. Any refund will be granted if the guarantee is accepted by the supplier, up to a maximum of the amount that is reimbursed by the supplier to NILSPRINT N.V.

– The guarantee stated by the manufacturer applies to self-adhesive film, based on given specifications about color fastness, adhesive capacity, application instructions, processing temperature and conditions. In case of disputes, the expertise of the manufacturer can be requested.

– If texts and images supplied by NILSPRINT N.V. are used by the client for reproduction purposes, we are only liable for any errors made by us in the original design and never for the products produced. The Client is personally responsible for checking the delivered items before proceeding with reproduction and for reporting any errors to NILSPRINT N.V. immediately, so that they can be repaired by us. This also applies to texts and images made of self-adhesive foil or other materials before they are glued or attached to a carrier. NILSPRINT N.V.is not liable for any assembly, installation costs or other repair damage if any errors or defects are found after processing the materials supplied.

– If the client orders NILSPRINT N.V. to place or attach advertising signs, light boxes, etc., the client must itself arrange for any necessary permits. If this has not been complied with and placement or confirmation shows that a permit was required, all costs for initial or confirmation as well as for removal, relocation and any repair of damage caused are at the expense of the client.

– NILSPRINT N.V. does not guarantee defects and shortcomings that arise after delivery as a result of normal wear and tear and/or improper use or lack of care, or which are the result of changes made to the delivered goods by the client or third parties. If self-adhesive materials are processed or removed by Nilsprint N.V., any liability on the part of NILSPRINT N.V. for damage to paint or varnish will lapse, if any errors or defects are found after processing the materials supplied.

– We are not liable for direct or indirect damage to third parties, caused by or in connection with goods delivered by NILSPRINT N.V.

– Goods that have not been collected for a long time, even if it has been paid in full, will be destroyed after 2 months.

– When designs are approved and the order is executed and delivered, the responsibility lies with the customer.

– With regard to shelf life of stamps, the responsibility lies with the customer to replenish the stamp on time, otherwise it will dry out.

– NILSPRINT N.V. is not responsible for delivered products that have been collected by the customer and that are exposed to wind and weather and where the quality has started to decline.

– Responsibility for the product lies with the customer from the moment it is collected. Should something happen during transport, that is not the responsibility of NILSPRINT N.V.

– Measurements stated by the customer are at the expense of the customer, if it appears that these were not properly measured after delivery.

18. OUTSOURCING WORK TO THIRD PARTIES

NILSPRINT N.V. is authorized to have an assignment or part thereof carried out by third parties. The same responsibility and guarantee apply to the client for this as for goods produced by NILSPRINT N.V.

19. CANCELLATION

If the client wishes to cancel an order in whole or in part, this is only possible as long as the order is not yet in production. The right of withdrawal is included in the Distance Selling Act, but since all our products are custom-made, this does not apply to our products.

That is why cancellation is only possible if an order is not yet in production. As soon as the print file is approved by the client, the order goes into production. This is an automated process. Do you want to cancel an order? Please contact dtp@nilsprint.com as soon as possible to find out if cancellation is still possible.

20. FORCE MAJEURE

Neither party is obliged to fulfill any obligation if it is prevented from doing so as a result of circumstances that cannot be attributed to its fault and which are not for its account under the law, legal act or in trade.

21. DISSOLUTION

If one of the parties applies for a suspension of payments or goes bankrupt, the other party has the right to declare the concluded agreement (s) dissolved by registered letter or, at its option, to suspend fulfillment of the obligations. All amounts owed to the party entitled to cancel become immediately due and payable at that time.

The rights with regard to non-compliance with obligations remain fully reserved to the party concerned, including explicitly the right of ownership of the delivered goods.